I too am getting "an error occurred" when trying to login on the Shop page.

roast, then beer...then tea?

I have experienced no trouble whatsoever booking my prime seats which also includes a roast with all the trimmings and a few beers after and a brew whilst sitting watching from my comfy sofa.

Tried everything to get a ticket including changing browsers, machines and password. All I get is "an error occured". Nobody answering the phone line. What a sham

jenny- thanks for that, but what a convoluted system! It is clear from messages below that a lot of people are having a lot of trouble. It makes no sense whatsoever that you enter 'club shop' to buy a ticket when you cannot buy one under 'match tickets'. The system needs to be re-designed with on screen 're-direction' links where necessary.

Useful info for those trying to book tickets online: [Link]

OK, worked perfectly for me once I followed the advice on the OS - 'Once logged in click on the top right-hand corner and select “Account”'

I have 3 season tickets. 1 x adult. 1 x OAP and 1 x child. I am registered for the CRM. Why does to not allow me to book my exact seats? Each time it simply allows me to pick random seats.

Went onto buy tickets page, logged on & bought my ticket without any problem whatsoever!

The Club have 3 home games in 7 days. Sunderland and West Ham are 2 of them. Also they have to sell all 4800 tickets for West Ham. For a League Game they only have to sell 1000 or so

Have tried to book my seat for the west ham game but website not allowing me and no answer to the phone We have to stop being a small club in this type of situation

Finally succeeded in buying the two required (wife and I). As someone said, WHEN it works, it works well buy why does it take the best part of an hour to work properly?

I seem to have managed to get a ticket, but I cannot tell anyone how. Tried getting to West Ham match without success until I logged into CRM system and 'Carabao cup' heading appeared from nowhere. Why could I not see the match at all before logging in (and why does the 'remember me' box not work for Login). This should be an easy and painless exercise and definitely needs a better design with more intuitive links. I shudder to think how my two elderly friends are going to manage later in the day!

CRM seems broken from here - trying to book my usual seat in Strank block C and all 92 seats in the graphic show greyed out 'in use' whereas the summary on the right shows 91 available.

Yep, all booked now

All done!! - In fairness, once it works, the system works pretty well!!

Just got two tickets with no problems

Just succeeded in buying WHU ticket online after an hour of trying.

we never learn do we, shockingly bad

Its working now

I really can't spend all day trying this CRM ticket buying system. Time the club put some message on the OS saying something to save us all wasting time.

This really is very poor. Be far easier for many when the CRM is so poor to turn up tomorrow and order/pay. Would be happy to be there early to assist with the process.

That's a good point West bank Don. It does look like the midfield are going to chip in this season. Looks positive.

The last two league games - unlucky not to score against Coventry and at Barnsley up against a defence that hadn't conceded and are a 'top' team. This season we are attacking and creating chances, whereas we weren't last year. Not panicking yet, goals will come and will be more spread amongst the squad.

I think that the system works pretty well, right up until the point when you actually need to use it - at which point it seems to consistently fall over.